We'd love to hear from you

Fill out the form below to send us an email. We'll be in touch soon!

x
Please type in your name and email for this chat session.
Name
Email

New Online Banking

It$rsquo;s here
You have told us that technology, mobile access and security are important to you in your online banking experience with one password to access it all. We listened to your requests and have developed an improved online banking product. With the new experience, you can expect this and much more.

+
Key Dates

Note: Quicken and QuickBooks downloads will be unavailable September 17th through September 19th. (See first time login instructions for more details.)

+
First Time Login Instructions


All Online Banking users at first time login will be requested to set up new security questions and answers.

Existing Online Banking Users:
  1. Click here to return to the login screen home page.
  2. In the login box in the upper right corner, enter your current User Name and Password. You User Name and Password have NOT changed.
  3. You will then be prompted to:
    • accept the new Online Banking Services Agreement
    • set up new security questions
    • enroll in Text Banking (optional)

New Online Banking Users:
  1. Click here to return to the login screen home page.
  2. In the login box in the upper right corner, click on "Enroll Now". You will need to know your account number to enroll. If you do not know your account number please contact us and we can assist you.

Existing Mobile Banking Users:

If you currently use First Communities Mobile Banking you will see an update to our Mobile App in the App Store. Download the update and you can then login as an existing online banking user.


New Mobile Banking Users:

In order to use Mobile Banking you must first enroll in Online Banking. To enroll in Online Banking:
  1. Click here to return to the login screen home page.
  2. In the login box in the upper right corner, click on "Enroll Now". You will need to know your account number to enroll. If you do not know your account number please contact us and we can assist you.
If you are a current Online Banking user, but have never used Mobile Banking, simply download our App for the iPhone or Android by tapping the appropriate button below.

To use Mobile Banking, registering your phone in Online Banking is not required, however you do need to initially log into Online Banking.

Apple App Store       Google Play Store

Bill Payment:

If you are a current Bill Pay user all information including payees, scheduled payments and history will be available. We recommend that you schedule your payments a minimum of 7 business days before the due date for check payments and 2 days for electronic payments. Please verify dates of payments scheduled prior to the conversion as they may have changed to ensure payments are delivered as expected.

With the conversion, we are updating our name with Intuit from Oregon First Community Credit Union to First Community CU of Oregon. Following the upgrade, you will need to login to online banking and follow these instructions for updating Quicken or QuickBooks.

+
Features and Enhancements

+
Online Banking

Multi-Account Access -All your membership accounts can be accessed with one simple login for easy viewing and transacting. To access all your accounts inside online banking, click Settings > Link Other FCCU Accounts > Add Access.

View Login History -With a quick click of a button you can view your account Login History and select specific dates you would like to view activity for.

Transfers to other Members and Institutions -Transfer funds to another First Community members' account and to and from your accounts at other institutions.

Add Additional Savings and Certificate Accounts -From within online banking, you'll be able to open additional accounts with funds from your existing accounts, or funds transferred from another institution.

Account Alerts -Keep up to date with your account activity and choose alerts that fit your banking needs. Receive email notifications at up to 5 valid email addresses or devices capable of receiving email.

Notify Me -Receive email alerts each time your account is accessed.

Forgotten Password Reset -Reset your forgotten password online after answering a few security questions. Password reset is available 24/7!

Enhanced Account Details -Easily view the details of your account such as Dividend Rate, Dividends earned YTD, previous year Dividends earned and overdraft source.

Overdraft Protection -You can enroll your checking account in Overdraft Protection. Available funds from your linked savings, second checking account, or credit card will automatically transfer if you overdraw it.

Update Personal Information -Update your mailing address, phone number and email address.

Secure Messaging -Provides a secure method to communicate with us about confidential account information.

Order Checks -Reorder or make changes and add accessories to your checks.

Retrieve Check Images -View instant images of cleared checks.

Real-Time Stop Payments -Stop payments placed inside Online Banking are effective immediately and there is no charge.

eStatements -eStatements will now open in a new tab on your browser. Closing the eStatements tab will place you back into your online banking session.

Quicken/QuickBooks downloads -Download your transactions directly from your accounts inside Online Banking and import them into Quicken or QuickBooks. Detailed download instructions here.

Facebook and Twitter Feeds -View feeds from our social media sites inside Online Banking.

+
Bill Pay

Our new Bill Pay service offers simplified payment scheduling. View pending transactions and bill pay history all in one place with one click.

We are converting to an industry standard model for bill payment processing. In the standard model, funds will be withdrawn from your account on the day the payment is processed for both check and electronic payments alike. You will be able to view and print copies of cleared checks for 12 months past.

Watch the bill pay demo now

+
Mobile Banking

Our new mobile apps offer a new look, easier navigation, additional functionality and convenience for banking on the go.

Tap the appropriate button below to download the app. If you have our previous App installed on your device, you can find an update to the App in the App Store.

To use Mobile Banking, registering your phone in Online Banking is not required, however you do need to initially log into Online Banking.

Apple App Store       Google Play Store

If you haven't enrolled in Online Banking, follow these steps first:
  1. Click here to return to the login screen home page.
  2. In the login box in the upper right corner, click on "Enroll Now". You will need to know your account number to enroll. If you do not know your account number please contact us and we can assist you.


Mobile features and functionality:
  • View account balances
  • Send money with Paypal
  • View and search transaction history
  • Transfer funds within accounts
  • Transfer funds to other FCCU accounts
  • View checks
  • Pay bills using our online Bill Pay
  • Find branch locations & ATMs near you
  • Find surcharge-Free CO-OP Network ATMs

+
Text Banking

With a simple text you can check your balance, transfer funds, lock and unlock your online banking access and receive one-time passwords instead of answering challenge questions.
  • Log into your First Community online banking account, click on "Text Banking".
  • Click on "add a device" and enter your ten-digit mobile phone number (you can register multiple devices)*.
  • You will receive an activation code via text message that must be entered into the device activation screen.
  • You can use the text MYCU to code 90703 to get the list of available commands.

* First Community does not charge a fee for members to use Mobile or Text Banking, however standard text charges may apply from your wireless carrier. A data plan is required.

+
Supported Browsers

The following browsers are supported by our Online Banking system and should be used for optimal performance. Some areas of our site may require the use of Macromedia Flash or Adobe Acrobat Reader. Other browsers and operating systems may work effectively; however, we do not test against them and therefore your experience may vary. We regularly monitor and test browsers to ensure the highest security standards.

Minimum Browser Requirements
  • Internet Explorer 8
  • Firefox 24
  • Safari 5
  • Google Chrome 31

+
FAQs

+
Online Banking

+
General


Will I be required to change my username and password upon logging in after the upgrade?
No, you will continue to use your current username password. If you decide to change your username and/or password at a later date, it will be required to meet certain criteria. At the time you change your username and/or password, the criteria will be displayed. You will not be able to change your username to your account number (all numbers).

What should I do if I forget my password?
You can reset your password by clicking on the "Forgot Password" link on the Online Banking login page. Or, you can call 1-855-328-2441 during business hours and we can reset your password.

Which accounts can I access with Online Banking?
You can access all of your First Community accounts with one password. You can also transfer funds to other First Community members.

I want to access all of my accounts with one password, how do I link them?
If you currently have multi-account access enabled in online banking, please follow the instructions below to link your accounts after the upgrade. If you do not have multi-account access enabled, please contact us at 855-328-2441 and we can assist you.

Log into Online Banking and at the top of the screen click on Settings > Link Other FCCU Accounts > Add Access. You can then enter the member account number and last name to grant access. As a note: If you are logged into account 1234 and then you link to account 4567, you are allowing account 4567 to transact on account 1234.

How secure is Online Banking?
Very secure. First Community uses state-of-the-art network security to ensure the protection of your account information. Refer to our Security FAQ page on the Help menu for detailed information.

If I make a transfer between my First Community accounts, how soon are my funds transferred?
Online Banking operates in real time, so transactions are reflected on your account immediately.

If I provide my email address through Online Banking, what will you be using my email address for?
We'd like to have your current email address on record as a way of notifying you regarding important account information. From time to time, we may also send you notification about special offers or other information. We respect our members' privacy, and will never sell your email address. For more information about how we protect your privacy view our privacy policy.

Can the joint owner on my account use Online Banking?
Yes, joint owners can access the account in the same way that you do. Please note that there is only one password allowed per First Community account, so if you wish your joint account holders to have Online Banking access, you must share your password and answers to your security questions with them. First Community will only be able to assist with joint owner access to Online Banking if the joint owner is an owner of all shares and loans associated with that specific membership number.

Are there limits on the number of transfers I can make?
Federal Regulation D limits electronic transfers made via Online Banking from savings accounts to six per calendar month. Because of this, you cannot make more than six monthly electronic transfers from each Money Market or Savings account. These restrictions only apply to savings-type accounts, not to checking or line of credit accounts. See the Transfers FAQ for more information regarding transfers.

Are there any limits on how many times a day I can log on to Online Banking?
No, there are no limits on how often you can use Online Banking.

+
Security Question


Why do I have to answer a security question when logging in to Online Banking?
Security of your account information is an ongoing focus and priority for First Community. For this reason, we have continued the Second Authentication process for online account access. In addition to providing the User Name and Password, you will occasionally be prompted to provide the answer to a challenge question before you can log in to Online Banking.

Will the security question be displayed every time I log on to Online Banking?
No, the security question may be presented to Online Banking users often, from time to time or at random. To avoid being prompted at every login, check the box below the security question that asks if you would like us to remember your computer.

How many chances do I get to answer the security question?
You have three (3) chances to provide a correct answer. If you fail to answer a question correctly after three attempts, your account will be restricted from online access. Clicking on "Pass" counts as an incorrect answer.

What should I do if I don’t remember my answers or provide the incorrect answers to the security questions and I get locked of Online Banking?
Simply click on the “Forgot Password?” link on the Online Banking log on page to reset security answers.

How do I reset my security answers?
In Online Banking, click on "My Profile" then "Security Questions and Answers".

Can I opt out of this process?
No. For your account security, this is a requirement to access Online Banking.

+
Transfer to Other Institutions


Will my payees (other institutions) be converted in the upgrade?
Yes, payees that you have previously set up will transfer over with the upgrade. After the upgrade, you can view the payees and make payments to other financial institutions by logging into online banking>Transfers>Other Institutions.

What is the process to transfer to another institution?
With this process, every time you add a new financial institution to your account list, a new verification process will be required before a transfer can be scheduled. When a new financial institution is set up, our system will generate a debit and credit for a random amount of less than $1.00. You must verify this transaction amount in Online Banking before scheduling any transfers. The verification amounts will not be displayed in your account history.

When transferring to another financial institution what should I do after I set up a new financial institution?
You will need to check your account at the other Financial Institution within 3 business days, then log in to Online Banking and correctly validate the verification transaction amount. To enter the verification amounts, go to Transfers/Other Institutions/Payees, click on the gear icon next to the payee and select 'Verify'. Enter the correct verification amount and you are ready to begin using your new payee.

How long do I have to provide the verification amount after I set up a new financial institution?
You have 10 calendar days to verify the new account. The new account will be removed from Online Banking after 10 calendar days if you do not provide the validation amount.

How many chances do I have to provide the correct verification amount when verifying a new financial institution?
You will have 3 attempts to correctly enter the verification transaction amount. If this is exceeded, the payee will be locked from use and the new account will need to be added again.

How soon can I schedule a transfer to another financial institution once the verification amount has been successfully verified?
Once the verification amount has been verified, the account will be active and you can begin scheduling transfers immediately. Please allow up to 3 business days from the date of your request for the transaction to be posted.

I set up a new payee today; can I schedule a transfer to the other financial institution immediately?
All new payees are subject to the verification process and will not be available for immediate use until the verification process has been completed. If you would like further assistance on immediate transfers, please contact the Customer Service Center at 1-855-328-2441.

Can I opt out of the verification process when setting up a transfer to another financial institution?
No. For security purposes this is required when setting up a transfer to another financial institution.

Will the verification process be necessary each time I add a new account at the same institution?
Yes, all new accounts will need to go through the validation process.

+
Secure Messaging


How do I access Secure Messaging?
Once you have logged on to Online Banking, click the "Contact Us" menu option and then click "Secure Messaging".

How do I send email inquiries?
Click on the “Contact Us" menu option, and then click "Secure Messaging”. Next, click the “Compose New Email” button at the bottom of the Inbox, add a subject line and compose a message.

How do I receive email responses?
All responses to inquiries sent via Online Banking will be sent to the Secure Messaging Inbox.

Can I have replies sent to my Internet email address?
No. For security reasons replies will only be sent to your Secure Mailbox in online banking.

How will I know if I have received a response in my Secure Messaging?
We will send an email notification to the Internet email address on file to alert you that there is a new message waiting for you in your Secure Messaging.

How do I reply to emails that I have received in my Secure Messaging Inbox?
To send a reply to an email in your Inbox, simply click on the subject line of the email then click Reply. A text box will appear where you can compose your message.

Can I save or delete my email in Secure Messaging?
Yes. In the Inbox, there will be a check box to Archive or Delete the email. Archived email will be saved in the Archived Folder, which can be accessed via the Archive sub-menu. The last 25 items during the past 6 months will be retained.

Can I opt out of the Secure Messaging?
No, the ability to opt out of the Secure Messaging is not available. The Secure Messaging Mailbox is a feature in Online Banking that allows us to communicate with you securely.

Can I use the Secure Messaging to send or receive personal email?
No, the Secure Messaging can only be used to communicate with First Community.

Who do I contact if I have further questions regarding the Secure Messaging?
You can contact us at 1-855-328-2441 during normal business hours. For hours click "Contact Us", or send us a message through "Secure Messaging".

Can I use the Secure Messaging to send email to other First Community Members?
No, the Secure Messaging cannot be used to send email to other Members.

+
Transfer to Any Member


How do I request a one-time transfer to any Member in Online Banking?
To transfer to another Member, from the main menu select >Transfers > Add New Transfer > Other Member in the "To" drop down option.

I want to transfer funds to another member, but I do not have their account number.
If you do not have the other Member’s information, you will need to contact that member to obtain it. The credit union cannot provide it to you unless you are an owner on the account.

Will my existing multiple accounts still be displayed on my Online Banking transfer list?
Yes, all your existing multiple account access will still be displayed on your Online Banking transfer list. You can continue to transfer to those accounts as usual.

How soon are transfers to other Members posted on the account?
One time transfers to other Members are posted immediately. Recurring transfers will occur on the date requested.

How do I request a recurring transfer to any Member?
To transfer to another Member, from the main menu select, Transfers > Add New Transfer. Select "Recurring" as the transfer type. In the "To" drop down option select "other Member".

How do I request a future, one time transfer to any Member?
Select Transfers/Other members/Add a transfer/One-Time Future then enter needed information to complete transfer.

Who do I contact if I have further questions about transferring to other Members in Online Banking?
You can contact us at 1-855-328-2441 during normal business hours. For hours click "Contact Us" or send us a message through "Secure Messaging".

+
Account Alerts


How do I enroll in Account Alerts in Online Banking?
Simply click on the "Alerts" menu option, accept the terms for enrollment and add at least one destination for alerts to be sent to.

Is there a fee for Account Alerts?
No, account Alerts in Online Banking are free.

What is the purpose of Account Alerts?
Account Alerts are designed to monitor your account and alert you whenever a transaction or action takes place.

What do I need to do to begin using alerts?
Simply enroll, add at least one valid destination for alerts to be sent to and then enable desired alerts.

How do I setup a new alert in Online Banking?
To setup a new alert, click on the "Alerts' menu option, and then click the "Add Alert" button. You can select the type of alert from the drop-down list. You can setup as many alerts as you like.

Do I need an email address to use alerts?
Yes, you will need to setup at least one valid email address to use alerts. You can enroll up to five email addresses and you can choose to send alerts to any or all of the email addresses. Alerts will be cancelled by First Community if your email address is invalid. If you are using a spam filter or blocker, please enable it to receive emails from noreply@firstccu.org.

Can I send alerts to more than one email address?
Yes, you can send an alert to up to five email addresses. You can send alerts to any device which has a valid email address, such as a cell phone or other mobile device.

How do I edit or delete a pending alert in Online Banking?
To edit or delete pending alerts, click "Alerts", and then click on the gear icon next to the alert you want to edit or delete, and choose "Edit Alert" or "Cancel Alert from the pop up menu.

Can I send alerts to my cell phone?
Yes, you can send alerts to any mobile device or cell phone that has a valid email address. You may need to contact your mobile or cell phone provider for additional information.

How can I review my pending alerts in Online Banking?
To review pending alerts, click the "Alerts" menu, and then click the "Active Alerts".

How can I review my sent alerts in Online Banking?
To review sent alerts, click the "Alerts" menu, and then click the "Sent Alerts". The sent alerts are displayed along with the date and time it was sent.

Who do I contact if I have further questions about Account Alerts in Online Banking?
You can contact us at 1-855-328-2441 during normal business hours or send us a message through "Secure Messaging" in Online Banking.

+
Online Banking and Pop-Ups


Do I need to have pop ups enabled in order to use Online Banking?
Yes, we do recommend that you enable pop ups. Some features such as check ordering, viewing check images and eStatements require pop ups to be enabled.

How do I enable pop ups on my browser toolbar?
Google toolbar: Click the 'XX Blocked' button on the Google toolbar to enable pop ups.

Yahoo! toolbar: Click the icon for Pop Up Blocker and select “Always allow pop ups.”

AOL toolbar: Click the 'Blocking pop ups' icon, then click 'Turn pop up controls off.'

+
Updating an Address or Phone Number


Can I change or edit my mailing address in Online Banking?
Yes, click the "My Profile" tab at the top, and then click "Change Address" to change or edit your home address. Enter your changes then click "Submit". All First Community correspondence will be mailed to the home address.

Can I change or edit my phone numbers in Online Banking?
Yes, click the "My Profile" link on the pull down tab at the top, then click the "Change Phone Number" link to change or edit your home, mobile or work phone numbers. Enter your changes in the phone numbers section then click "Submit". At least one valid phone number is required.

What do I do if I want First Community mail to go to a different address than my home address?
If you would like all First Community Credit Union mail to go to a different address than your home address, you need to contact us at 1-855-328-2441.

How soon will my address change take effect?
Address changes made in Online Banking are effective immediately for your account.

Can I change or edit a foreign address in Online Banking?
No, the option to change or edit an existing foreign address is not available in Online Banking. Please contact 1-855-328-2441 to change or edit a foreign address or send a message to us through "Secure Messaging".

Who do I contact if I have further questions about changing my home address in Online Banking?
You can contact us at 1-855-328-2441 during normal business hours. For hours click "Contact Us", or send us a message through "Secure Messaging".

+
Online Bill Pay


What is Online Bill Pay?
Online Bill Pay allows you to pay bills or make other payments from your First Community accounts. Payments can be scheduled 24/7.

Is there a fee to use Online Bill Pay?
No, Online Bill Pay is free.

How do I access Online Bill Pay?
You must first login to Online Banking then click on the Online Bill Pay in the menu.

What do I need to use Online Bill Pay?
You will need to have a checking account to begin using Online Bill Pay.

How do I enroll in Online Bill Pay?
Click on Online Bill Pay in the menu. Upon enrollment, you will be asked to accept the agreement. Once you have agreed you can begin adding payees and making payments immediately. For more detailed instructions on using Online Bill Pay watch our Online Bill Pay video.

I’ve enrolled in Online Bill Pay. What do I do now?
The first thing you must do is add payees. To add payees, click the Online Bill Pay menu and then click the "Add a Payee" button to add a New Payee. When setting up your payees, use information from your most recent bill to avoid processing delays. Delays are often caused by an old or incorrect account number or an incorrect mailing address. Once you've added the payees, you can begin scheduling payments. For more detailed instructions on using Online Bill Pay watch our Online Bill Pay video.

How do I schedule payments in Online Bill Pay?
Once you have set up payees, find the payee in the payee list that you choose to pay and enter the dollar amount in the box provided. You can also change the "pay from" source, the "payment date" and the frequency of the payment. Once you have your sections complete, click "Pay" to schedule the payment. For more detailed instructions on using Online Bill Pay watch our Online Bill Pay video.

How do I edit a payee in Online Bill Pay?
To edit a Payee, locate the Payee you wish to update in the Payees list. Click on the Payee name and then select "edit payee" from the bottom menu. This will allow you to Edit or Delete the Payee. For more detailed instructions on using Online Bill Pay watch our Online Bill Pay video.

When is my account debited in Online Bill Pay?
Your account is debited as soon as the payment is processed. Payments are processed Monday through Friday, except on holidays.

How is my Online Bill Payment processed?
Once the payment has been scheduled, your funding account will be debited immediately. Payments sent electronically will be delivered within 2 business days. Payments sent by check can take up to 7 business days for delivery.

How long does it take for Online Bill Pay payments to be processed?
First Community recommends that you schedule your payments a minimum of 7 business days before the due date for check payments and 2 days for electronic payments. Depending on the payee, payments may be sent electronically or via U.S. Mail, but even electronic payments need at least 2 business days to be processed. Please verify dates of payments scheduled prior to the conversion as they may have changed to ensure payments are delivered as expected.

How can I see which payments are pending and which have been paid in Online Bill Pay?
Pending Payments are displayed below the payees list on the landing page that is displayed when you click on the Online Bill Pay Menu. Payment history is listed below pending payments on the landing page also.

How do I know whether an online bill payment is processed electronically or by check?
Select the payee that you want to pay and then click to pay the selected payee. On the payments pages the method of payment, check or electronic, is indicated under the payee name.

Can I view an image of a cleared Online Bill Pay check?
Yes, once a check payment has cleared, an image of the check will be available within your Online Bill Pay history. You can view and print a copy of the cleared check by locating the payment in your Payment History, and clicking on the check number.

Can I use personal finance software such as Quicken or Money to schedule Online Bill Payments?
No. Currently, all Online Banking functions, including Online Bill Pay, can only be accessed via First Community’s web site.

+
Mobile


Do I need to be a member of First Community Credit Union to use the Mobile Banking App?
Yes, you must be a member to use Mobile Banking.

Do I need to be an active user of First Community Credit Union’s Online Banking to use Mobile Banking?
Yes, Mobile Banking is integrated with Online Banking. If you are not registered for Online Banking you can enroll now on our home page.

What can I do with the mobile App?
You can view your accounts, transaction history and check images, transfer funds within your share accounts and other First Community accounts, make loan payments, manage your bills with online Bill Pay and find nearby surcharge-free ATM.

Is the First Community mobile banking App secure?
Yes. First Community uses SSL encryption to communicate securely with all services. We strive to provide you with the latest and safest technology to protect your data, no matter how you choose to access your accounts.

Where can I find more information about First Community’s Mobile Banking?
Visit the Mobile Banking page for more information.

What mobile operating systems does First Community offer Apps for?
First Community offers Apps for iOS and Android mobile operating systems. We do not have an App for the Blackberry or Windows mobile devices.

+
PayPal SendMoney


PayPal SendMoney gives you a fast and secure way to transfer funds to anyone outside of the credit union. It's simple, fast and convenient. Browse the links below for answers to some of the most common questions concerning SendMoney.

What is SendMoney?
SendMoney is a fast and secure way to transfer funds to another person or merchant outside the credit union, using First Community's iPhone or Android Application. All you need is the other party's email address or mobile phone number.

How much does it cost to use SendMoney?
Using SendMoney is free to all First Community members.

What will I need to use SendMoney?
  1. You'll need an iPhone, iPad, or iPod Touch equipped with the latest version of the First Community iPhone or Android App.
  2. A First Community checking account. Please note that you may not send money from a Savings Account or Money Market Account.
Do I need to have a PayPal account?

No. SendMoney allows you to send money directly from your First Community Checking Account, without having to enroll in PayPal. However, your recipient will need a PayPal account to receive the sent funds.

Is there a limit to how much I can send with SendMoney?
Yes. You may send up to $500 per day in as many transactions as you want. There is a $1.00 transaction minimum.

How soon are the funds taken from my account?
The funds are withdrawn from your account immediately.

So how do I make a transfer with SendMoney?
If it's your first time using SendMoney, follow these steps:
  1. Select SendMoney on your First Community iPhone or Android App.
  2. In order to continue, accept the Terms and Conditions.
  3. The SendMoney home screen will appear. Select SendMoney to transfer funds.
  4. A screen will appear asking you to select which of your phone numbers or email addresses you'd like to have your security code sent. After retrieving this number, you'll need to enter it on the input screen to continue with your transaction.
  5. Follow the prompts on the subsequent screens. Be sure you have entered the recipient's email address or mobile phone number correctly before pressing 'Send'.
What happens once I've completed the transaction?
The recipient will receive an email or text message informing them that the funds are available. Your recipient will then log on to PayPal or sign up for a PayPal account to retrieve the payment. You will also receive an email confirming the transaction.

How long does it take for the funds to be available for the recipient?
If the recipient has an existing PayPal account, the funds are available to them in their PayPal account immediately. If the recipient doesn't have a PayPal account, the funds will be available as soon as they open a PayPal account, which takes only a few minutes to set up. The recipient can then spend the money online or, if they choose, transfer it to their bank or credit union account. Transfers from a PayPal account to a bank account may take up to three business days to process.

What happens if my recipient doesn't pick up the funds?
If your recipient doesn't claim the funds within 30 days, the transaction will be automatically cancelled and the funds returned to your account.

Can I use SendMoney through Online Banking?
No, it is not available through Online Banking.

Can I cancel a transaction?
If the recipient has already claimed the funds, no. To find out if the funds have been claimed, go to "History" and locate the transaction. If the status reads "Pending", you may select it and cancel the transaction.

Can I view my SendMoney transactions?
Click on "History." You can also view them in Online Banking or on your monthly statement.

What happens if I don't receive my confirmation code?
You can request a new confirmation code through the SendMoney menu.

+
Quicken/QuickBooks


With the conversion, we are updating our name with Intuit from Oregon First Community Credit Union to First Community CU of Oregon. Following the upgrade, you will need to login to online banking and follow these instructions for updating Quicken or QuickBooks.

Does Online Banking support downloading account history into Quicken and QuickBooks?
Yes, Online Banking supports the current version of Quicken and QuickBooks plus two previous versions for downloading your account history.

Does First Community support downloading into earlier versions of Quicken and QuickBooks?
Yes, we support the current version of Quicken and QuickBooks plus two prior versions.

Does Online Banking support Quicken and QuickBooks?
Yes, Online Banking supports the current version of Quicken and QuickBooks plus two previous versions, for downloading your account history.

What versions of the Quicken/QuickBooks software do you support WebConnect download for?
We support the current versions of Quicken and QuickBooks, plus two prior versions.

I already have a register created for my First Community account, how do I enable WebConnect?
  1. On Quicken, display the register for the account to enable
  2. From the register screen, click on the “Overview” tab
  3. Click on “Edit Account Details”
  4. In the Financial Institution field type: First Community, you’ll see the name First Community Credit Union listed on the drop down as you continue typing the name. Select the name from the list.
    Please note: If First Community Credit Union is not listed as a Financial Institution you must update your Quicken.
  5. Click OK
  6. Click on the Register tab to go back to start your account download.
Where can I find additional information about Quicken and QuickBooks?
You can visit Intuit’s web site at Quicken Help and Support.

Does Online Banking support WebConnect or DirectConnect for Quicken and QuickBooks?
Online Banking supports the WebConnect method for downloading your account history into your Quicken and QuickBooks software.

What is WebConnect?
WebConnect is a one-way communication from Online Banking to Quicken and QuickBooks for the purpose of downloading your checking, savings, credit card, and personal line of credit history.

How do I sign up for WebConnect?
There is no enrollment required. Simply access your account from Online Banking, retrieve the desired history, select Quicken or QuickBooks from the bottom of the page and follow the prompts.

Does Online Banking support transfers, sending emails or sending Online Bill Payments via Quicken or QuickBooks?
At this time Online Banking only supports the download of statement data via WebConnect. DirectConnect, the two way communication that allows the above transactions is not supported.

How does WebConnect work?
WebConnect allows the user to setup an online register for accounts held at a participating institutions. A download button within Quicken launches a browser window for easy access to Online Banking, you log on, download the history and Quicken either imports the data into your new register or prompts you to accept the transactions into your existing register. The register keeps track of the downloaded transactions to avoid duplicate entries.

WebConnect eliminates the manual process of download the file locally and then processing the import into the register. This is automatically done for you. Simply follow the steps below to import your account history into the Quicken register:
  1. Log on to Online Banking
  2. Select Quicken or QuickBooks from the download section located at the bottom of the history page
  3. Select the account history and timeframe to download
  4. Click ‘Submit’
  5. If prompted to either Open or Save the file, select Open
  6. Your Quicken software will be launched and your data will be imported into your register. If this is the first download for the account, Quicken will prompt you to select an existing register or create a new one.
Downloaded transactions are automatically matched with transactions that have been manually entered into the register to avoid duplicate entries.

How do I request my first Web Connect download?
Simply follow the steps below to download your account history into Quicken:
  1. Log on to Online Banking
  2. Select Quicken or QuickBooks from the download section located at the bottom of the history page
  3. Select the account history and timeframe to download
  4. Click on “Submit” button
  5. If prompted to either Open or Save the file, click on Open
  6. Your Quicken software will be launched and your data will be imported into your register. If this is the first download for the account, Quicken will prompt you to select an existing register or create a new one.
Downloaded transactions are automatically matched with transactions that have been manually entered into the register to avoid duplicate entries.

I don’t see First Community listed as a Financial Institution?
To update the list of Quicken Financial Institutions, please follow these steps:
  1. Launch Quicken
  2. From the menu bar, click on Online
  3. From the Online menu, click on 'One Step Updates'
  4. Uncheck any selected options and click on Update Now
  5. Click 'Done' from the Online Update Summary screen

+
Enhanced Security

In response to feedback from our members about the importance of a secure online banking experience, we have added the following layers of security:

  • Similar to the existing challenge questions members sometimes see when logging into Online Banking, there may now be additional occasions when you will be presented with a challenge question, such as when you are changing your email address, setting up an initial ACH transfer or adding a new payee in bill pay.
  • You can view and change your security questions once logged into Online Banking
  • If you would prefer not to use the security question format to authenticate yourself when challenged, we have now added (2) two new challenge options for you to choose from. You can either have a code sent to your email address on file or texted to your mobile phone (you must first register for text banking).

Password Safety
It's our priority to provide you with the safest technology, but you play an essential role in keeping your personal information safe. Here are a few tips on password and user ID safety to help protect your personal information.