This Saturday, August 15th, Bill Pay will be down starting at 1pm and Online Banking will be down from 3-7pm for scheduled maintenance.

Umpqua Bank Customer FAQs: Important changes effective August 14th (John Day, Burns, and Lakeview Locations)

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How to: Install the Mobile App

Features of the Mobile App

  • Apply for a Loan
  • View account balances
  • View and search transaction history
  • Transfer funds within accounts
  • Transfer funds to other FCCU accounts
  • Depost and view checks
  • Pay bills
  • Send money to anyone via Paypal
  • View monthly statements
  • Notify us of travel plans
  • Save with Make Cents
  • Find branch locations and ATMs near you
  • Find Surcharge-Free CO-OP Network ATM

Install and Log in with the Mobile App

01
First enroll in Online Banking

Before you can use the mobile app, you will need to enroll in online banking. If you have not enrolled in online banking, follow our online banking tutorial to get started. If you have already enrolled in online banking, proceed to step 2 to enroll in text banking.

image of website home page with the log in menu expanded
02
Enroll in Text Banking

Enrolling in text banking is necessary to use the mobile app. If you have not registered your device for text banking yet, follow our text banking tutorial to get set up.

image of online banking logged in screen with services menu expanded and text banking selected
03
Downloading the Mobile App

To begin downloading the app, click the "App Store" button if you have an iPhone/iPad or, if you have an Android device, click the "Google Play Store" button to be directed to the "MyFirstCCU" download page.

image of our app download screen in the google play store image of our app download screen in the apple app store
04
Logging In

After your app has finished downloading, open it. Use your online banking Username and Password to log in to the app.

image showing log in menu on an android phone image showing log in menu on an iphone
05
Security Code

When you are attempting to log in to the app for the first time, we'll verify your account by sending you an 8-digit security code. Select how you'd like to receive the code from the options provided and tap "OK" to proceed.

image showing registured devices to send security code to on a android phone image showing registured devices to send security code to on an iphone
06
Account Verification

Next, you will be prompted to enter your 8-digit code. Retrieve the code from the method you chose to receive it, then enter it and tap "OK". If you can not locate or did not receive your security code, tap "New Code" to have a new one sent and repeat this step.

image showing security code entry form on a android phone image showing security code entry form on an iphone