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John Day, Burns, and Lakeview Branch Purchase

John Day Branch Drawing
Lakeview Branch Drawing
Burns Branch Drawing

Umpqua Bank and First Community Credit Union (First Community) are pleased to announce the sale of the Umpqua Bank stores in John Day, Burns, and Lakeview, Oregon to First Community. Umpqua Bank and First Community have many shared values. First Community serves many small communities in Oregon and is committed to providing the best possible experience to customers and employees during the transition.

The following frequently asked questions (FAQs) are provided to help answer your initial questions about the sale.

New How can I contact First Community?

All local branch phone numbers will remain the same after the sale. You may also contact us here, or call us at (833) 920-1080, a dedicated line for Umpqua Bank customers.

The John Day, Burns, and Lakeview lobbies are open and employees are ready to help you at your local branch.

You may also contact our CEO. You may email him at david.elmer@firstccu.org. Once you make contact by email, he will share his contact numbers so you can call or text during or after business hours.

New I received my debit card but have not received a PIN. Can I pick a PIN number myself?

PINs are mailed out separately from debit cards for security purposes. Once you have your debit card, you can activate it and begin using it immediately. If you would like to select a PIN, call (888) 891-2435 and follow the prompts to select a PIN.

New I can’t activate my card. What information do I use?

To activate your new First Community Credit Union card, you must use the social security number of date of birth of the primary account holder. The date of birth is entered in MMDDYYYY format. If you are unable to activate your card using the automated system, contact us at (833) 920-1080 and we will activate it for you while you are on the line.

New I am having trouble enrolling my business account in online banking. What do I need to do?

When registering, you must enter the full name of your business. This should be the name that you see on your account statements. You also need your full account number. Temporary email passwords are sent to the email address on file, which should be the email address used for online banking with Umpqua Bank. If you continue to have trouble, please contact us at (833) 920-1080.

New The branch phone is busy. How can I reach you?

If you are unable to reach your local branch, please call us at (833) 920-1080. We have a team of representatives prepared to provide assistance.

New I haven’t received my debit card. How can I get one?

First Community ordered replacement debit cards and ATM card based on a listing provided by Umpqua Bank. We understand that not all members received their replacement cards. Please contact us and we will order a replacement card for you. Replacement card orders will be expedited at no cost to you. When calling, please ensure your mailing address is correct. Expedited card orders require a physical address and you must be present to sign for the order.

New Where are my bill pay payees?

Bill Pay payees were imported into First Community’s bill pay system. If you are not seeing your payees, please ensure you are logging into online banking under your checking account number. If you are unable to locate them under your checking account, please contact us.

New I can find my checking account, but not my savings account through online banking.

Accounts can be linked through Online Banking, by making a change in Settings. We can assist you with this change if you would like to contact us. If you would like to set it up yourself, please do the following:

  • Enroll both your checking and savings accounts in Online Banking,
  • Select different usernames for each account,
  • Then log into your savings account and locate the Settings* at the top right of the screen,
    • Choose Manage Account Access and then Add Access.
    • Choose Authorize your Account to be Accessed by Users on Another Account,
    • Enter in the account number of your checking account and the last name of the primary account holder and click Add Access.

Next time you log in to your checking account, you will see a drop down at the top of the screen, next to your name, which will allow you to switch between accounts.

This FAQ also applies to customers with multiple checking and savings accounts. All accounts can be linked by following the steps outlined above.

*Your Online Banking Settings are found by selecting the gear icon next to the Logout button.

Who is First Community?

With headquarters in Coquille, First Community has over $1.2 billion in assets, serves nearly 80,000 members/customers and operates 28 branches throughout Oregon. Most of their branches are located in smaller communities.

Why does First Community want to purchase the stores (branches) mentioned above?

First Community is growing and John Day, Burns, and Lakeview are similar to many of the communities they currently serve. Purchasing these branches allows First Community to offer its products and services in new communities and continue to grow.

What does it mean to be a member of First Community?

First Community is a member-owned financial cooperative that is chartered by the State of Oregon and led by a board of directors, elected from the membership. Individuals that live or work in communities served by First Community can become members. Members enjoy access to low-cost deposit and loan products. There is no membership fee to join or remain a member. Individuals become members by maintaining at least $1.00 in an account called a share account (i.e. all member/customers are shareholders).

First Community will open and fund a $1.00 share account for all Umpqua Bank customers associated with the John Day, Burns, and Lakeview branch purchases.

When will the sale take place?

Umpqua Bank and First Community are working together to prepare for sale and the conversion of account records to be made. It is anticipated the sale will be finalized on August 14, 2020.

Will the store employees remain the same?

Yes. The existing employees will become employees of First Community at the time of the sale if they desire. Their duties, compensation, and benefits will remain substantially the same. First Community has a policy to never lay off its employees and looks forward to welcoming these new individuals to its team.

Will my deposits continue to be federally insured?

First Community is insured by the National Credit Union Administration (NCUA) through the National Credit Union Share Insurance Fund (NCUSIF). Umpqua Bank is insured by the Federal Deposit Insurance Corporation (FDIC). Your deposits will continue to be federally insured to the maximum amount available and backed by the full faith and credit of the United States Government. To learn more about how your funds are secured by the NCUSIF, visit https://www.mycreditunion.gov/share-insurance-estimator-home. Funds held in retirement accounts are insured differently under the NCUSIF. Coverage for Individual Retirement Accounts is separate and in addition to coverage for other credit union accounts.

What if I already have an account at First Community and Umpqua Bank?

After the sale you will continue to have both accounts available for you at First Community. In the event you have more than $250,000 at First Community as a result of the transaction, the excess may no longer be federally insured. First Community will contact the Umpqua Bank customers who will have greater than $250,000 on deposit as a result of the transaction to discuss options to maintain insurance coverage.

Will the terms and conditions for my accounts and loans remain the same at the time of the sale?

First Community will honor all account and loan agreements associated with the sale in accordance with the change in terms notices that will be sent to customers. After the sale is complete, First Community will provide members with opportunities to convert their accounts to First Community products if they desire.

Does First Community offer online and mobile banking and bill pay?

Yes. Online and mobile banking and bill pay is available to individuals and small businesses.

What affect will the sale have on access to my accounts?

You will continue to have access to your accounts. However, there will be changes and action required by accountholders. First Community and Umpqua Bank are working together to minimize disruptions. Much of that work is in preparation for the data conversion of account and loan records.

First Community will send consumer accountholders a complimentary box of checks. A credit will be available for a replacement check order for business customers. All customers will receive replacement debit cards. Access to First Community’s online banking and mobile banking will also be facilitated. Communicating with accountholders to make changes to their electronic deposits and withdrawals will be high priority during the process. Automated Clearing House (i.e. Direct Deposit, etc.) transactions and checks initiated prior to the sale will continue to process for 60 days after the sale, to minimize account disruptions.

Does First Community offer mobile deposit?

Yes. Members may be approved to deposit checks using their smartphone or tablet through the First Community App.

Does First Community offer account and loan services to small businesses?

Yes. First Community serves small businesses of various sizes. The credit union serves nearly every industry in Oregon and specializes in personalized loan and deposit services.

Will my safe deposit box change?

No. All safe deposit boxes will remain in place.